OpVista offers a comprehensive set of network services from initial planning to on-site technical support. Our services are backed by an experienced, highly skilled professional team.
Review the service description below and contact us to discuss your specific needs with one of our global technical specialists.
- Network and System planning services
- Installation and Commissioning services
- Warranties
- Continuous Support and Services
Network and System Planning:
- Network evaluation: Upgrade/engineering consultation and recommendations
- Network design: Consultation and detail engineering designs including proposed network architectures and equipment selection
- Supporting documentation: Comprehensive electronic documents and drawings
Installation and Commissioning:
- Site survey
- On-site commissioning and testing
- On-site post-installation training
- Operator manuals
- Project management available
Warranties:
OpVista equipment and software is fully warranted. A basic service plan comes at no charge with extended service plans available. The following coverage is provided during the warranty period:
- Software: Patches and maintenance releases
- Hardware: Repairs
- Technical support including 24/7/365 phone support
Continuous Support and Services:
Telephone support:
- Toll free customer service number: 866.694.4437
- Trained OpVista engineers are Tier 1 support
- 24/7/365 customer service
- Calls returned within 1 hour
Technical support:
- On-site support (additional charges may apply)
- Direct connect through our support hotline
Remote support:
- Through analog modem or Internet tunnel
- Remote diagnosis available
Support locations:
- OpVista has regional sales and support offices around the world to provide professional services in system design and commissioning, field trials, and ongoing customer support
